Retention

Data retention policy

Protected customer data is retained only for the minimum period required to support secure delivery, reporting, and compliance workflows.

Retention windows

Operational records are automatically removed after the configured retention period.

  • Download logs

    Retained for up to 90 days and then automatically deleted.

  • Security audit logs

    Retained for up to 90 days and then automatically deleted.

  • Shop sessions

    Retained only while the app remains installed and while the underlying Shopify session remains valid.

Deletion triggers

The app supports deletion and redaction requests through Shopify compliance webhooks.

When Shopify sends customer or shop redaction webhooks, Product Image Downloader removes matching records from retained operational logs.