Support

Support

Use the resources below to contact support, troubleshoot theme activation, and prepare your storefront for B2B image downloads.

Primary support channel

Email is the main support channel for ProperApp Image Downloader.

Support email: properapp.pl@gmail.com

Response target: within 2 business days for installation, billing, and download flow questions.

What to include

Providing the right details speeds up troubleshooting.

  • Store domain

    Include the merchant's full myshopify.com domain.

  • Theme context

    Mention whether the issue happens on the product page, cart page, mini cart, or order page.

  • Access rule details

    Share the required customer tag and whether the visitor is logged in.